Making A Purchase

Once orders are placed they cannot be changed.  It is up to customers to place the orders correctly.
All payments are taken in sterling pounds

Please be aware if the cardholders address is not input correctly your payment may be rejected after the order has been placed.
To input a different delivery address tick the box at the top of the cardholders address form.

We use Shopify secure payment gateway and prefer this as it accepts all cards including AMEX and it keeps our cost down.  Paypal is for customer with an account with PAYPAL(4% charged for undelivered orders).

You can also place your order by calling us on 0844 875 4645 or +44 (0) 118 956 0295. Our email address is info@incywincy.net


Shipping And Handling

We are based in England, United Kingdom.   (Our email address is info@incywincy.net)
We will dispatch orders the next working day (subject to stock availability) with packing list and returns information. Therefore allow 3-5 working days for delivery from the time you order (UK ONLY)
Your order will be shipped Royal Mail Tracked. Signature may be be required. in some cases Please note this is not guaranteed delivery service.

For UK - Orders under £15 - Postage £3.40 (incl. 20% VAT);  Orders £15.01 to £300 - Postage £5.10 (incl. 20% VAT);  Orders over £300 - Free postage.

 

Overseas Orders

Overseas orders are sent by Royal Mail International Signed For or Courier.
We have stated the charges for overseas orders according to Zones and weight of the order. If you are unsure of what your P&P charge is, please contact us. Please note we are unable to phone you but we will reply to your email.  Therefore, please let us know your contact email address and your full postal address.
Please allow 5-10 working days for delivery from the time you order.

Dispatch of Orders

  • Orders received by 13:00 (GMT London) are dispatched the same working day(subject to availability of stock)
  • Customer will receive an email or text, once the order is placed and again when order is shipped with tracking number if applicable.
  • No shipping on UK public or bank holidays.
  • Overseas orders will take longer arrive.
Back Orders

If your item is not in stock, we will inform you via an email. Therefore we ask you check your email regularly until you receive your order.

Tax Charges

For orders within UK or the European Union, UK 20% VAT is added where applicable and EU tax for the corresponding countries will be added. For all other countries ,VAT is not chargeable.

Guarantee

We guarantee your satisfaction. All of our products come with a 14 days no quibble guarantee. However, shipping - postage is not refundable.

Cancelled Orders - FEE

Please note, it may not always be possible to cancel orders, especially as they may be shipped the same day. Orders cancelled before dispatch - will incur a charge of 3% of total cost of order if paid via Shopify and 4% is paid via PAYPAL.

Returns

All goods must be returned with 14 days of receiving them. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The item/s must not be worn, soiled, used, submerged in water. All product packaging must be in good condition and returned. Several types of goods are exempt from being returned.

Disposable goods such as nappy liners and disposable swim briefs cannot be returned. We also do not accept products that are intimate or sanitary goods.

All undelivered orders will be charged £2.70 -

These are orders that are returned because they could not be delivered - by RM or courier. 

Damage product packaging replacement fee is £5.00 per product.

If the product packaging is not in resellable condition and needs replacing and we are able to replace it then the fee is chargeable.  If we are not able to replace it then we cannot process a refund for the product.

Additional non-returnable items:

Gift cards Some health and personal care items. Please do not send your purchase back to the manufacturer. Disposable swimwear, nappy liners and swimwear that has been worn, products without its packaging, stained or soiled products, items purchased over 30 days are examples of non-returnable non-refundable items.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your debit/credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account.. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@incywincy.net.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately not all sale items cannot be refunded - this information will be available in the product description.

Exchanges (if applicable)

We only replace items if they are defective or damaged. Please send us an email at info@incywincy.net and send your item to: 9 Trafford Road READING RG1 8JP. Otherwise, please re-order online. Customer must re-order items they would like in exchange.  For exchange, please state the product you would like. Please note for this we will need your email address and postage will be applied. Without email address exchange will not be possible as we will not be able to send you an invoice.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, the gift giver will receive the refund for the value of your product. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Returning orders

To return your product, you should mail your product to: 9 Trafford Road READING RG1 8JP, UK You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We do not refund for lost items.