CANCELLED ORDERS - Any orders cancelled before being despatched will incur a charge of £1.00 if paid by Mastercard, Visa or Delta; and £0.40 if paid by Maestro/Switch. If order is cancelled after despatched, a charge for postage and packaging will be deducted when refunding. Same applies orders that need re-posting - a charge for postage and packaging will apply.REFUNDS
Refund will only be given on Goods Returned within 14 days of Delivery. Any Goods found to be defective in respect of material or workmanship would be replaced. P&P and Administration cost are not refundable.
DESPATCH
We will dispatch orders within few days, provided we have stock available. We use Royal Mail - first class and Parcel Force. Our carriage charge varies according to the amount ordered. Postage & packaging charges are not refundable. UK delivery will take between 4 to 21 days - subject to availability of stock. When payment is received by cheque - please allow at least 14 days for delivery.
EXCHANGE or RETURNS [UK only]
We will exchange any goods as long as they are returned within 14 day period and undamaged. Charge for exchange and returns are as follows: £1.50 and £2.50 for items worth £35 and over. Postage MUST be sent with the goods to be exchanged or it can be charged on your Debit/Credit card (UK only). SIMPLY RETURN GOODS MAKING SURE YOU OBTAIN A CERTIFICATE OF POSTING FROM YOUR POST OFFICE [Freepost address will be sent with your order so you do not have to pay return postage]. Please use our FREEPOST address to return goods.
NON-REFUNDABLE RETURNS
" Items returned after one month of purchase WILL NOT be refunded or exchanged
" Items that have been immersed in water and or worn WILL NOT be refunded or exchanged.
" Items whereby the labels have been taken off and packaging damaged or destroyed WILL NOT be refunded or exchanged as this renders items non-resalable.
OVERSEAS
We have stated the charges for overseas orders according to Zones. If you are unsure of what your P&P charge is, please contact us (via email, fax or phone). Please note we are unable to phone you but we will email, fax or write to you if we have any queries. Therefore, please let us know your contact fax number, email address and your full postal address when placing an order.
HOLIDAYS
We are closed Bank Holidays and Bank Holiday Weekends. You will be able to leave Messages on our answer machine.
DISABLED
If the person for whom the goods are bought for is registered disable - then a ZERO VAT DECLARATTION
FORM needs to be filled in and returned to claim back any VAT you have been charged for the goods only.
[this does not include P&P]