If you have any suggestions or comments please email us at info@incywincy.net

Incy Wincy, 18 Oregon Avenue, Tilehurst, RG31 6RZ - Tel: 0118 3773 581

Select Item ->>> Select Size and/or Colour.

ADD TO SHOPPING CART >>> Select quantity >>> Checkout or Continue Shopping. CHECKOUT >>> SELECT Country [eg - UNITED KINGDOM >>> NEXT >>> Complete your personal details and payment page. You will receive a receipt for your order to your email address[please type this in correctly].

We accept credit card payment. If you are shopping from OUTSIDE OF UK, your credit card company will convert UK pounds to your country's currency.

We accept Visa, Mastercard and Switch. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You can place your order via or PHONE - +44 (0) 118 377 3581 or 0845 365 3645 or FAX +44 (0) 118 942 8897.

We offer nearly all our products - exceptions being the Hi Line Range and Freestyle Swimmers.

All orders are sent via Parcel Force or Royal Mail First Class Recorded Delivery -THEREFORE YOU WILL NEED TO SIGN FOR THE GOODS. You will be asked your destination after selecting your first item, please make your selection and continue shopping. Most Overseas parcel will be sent by Royal Mail International Recorded Delivery.

EXCHANGE

For exchanges of goods - there will be a charge of £1.50 [incl VAT] for one item and £2.50 [incl. VAT] for goods worth over £35 & over. Overseas customers will still be charges postage + VAT but the post will be lower than before.

Please note we can not exchange any item until we have received the item to be exchanged.

If Royal Mail leaves a card for the customer to collect the goods because delivery had failed, then the goods must be collected within 7 days. After 7 days Royal Mail will return the goods to Incy Wincy and re-delivery will have to be arranged. There will be a charge for re-delivery.

SUMMER HOLIDAY - No orders are process during the holiday. Dates will be stated on this website in advance of closing.

To have the VAT taken off, you need to fill in a VAT exemption Form and send it to us. A copy can be downloaded from this website, where the items in Special Needs section has added VAT. We will then refund the VAT back to you.

CUSTOMERS MUST TYPE IN THEIR NAME AND ADDRESS AS IT APPEARS ON THEIR DEBIT/CREDIT CARD STATEMENT. FOR ADDED SECURITY AND AVOID DELAY IN DESPATCHING YOUR ORDER CUSTOMERS MUST TYPE IN THEIR SECURITY CODE. [These are last 3 digit of the number that appears on the back of your debit/credit card.

We accept Mastercard, Visa, Electron, Solo, Visa Debit and Maestro. With 3D Secure - Customers will be asked to register their card, so that they can use a password when they purchase again. This prevents stolen cards being used on our website - part of preventing fraud.

Tel: +44 (0) 118 377 3581 or 0845 365 3645

Address:

INCY WINCY

18 Oregon Avenue,

Tilehurst,

RG31 6RZ,

England, UK.

REFUNDS

Refund will only be given on Goods Returned within 14 days of Delivery. Any Goods found to be defective in respect of material or workmanship would be replaced. P&P and Administration cost are not refundable.

DESPATCH

We will dispatch orders within few days, provided we have stock available. We use Royal Mail - first class and Parcel Force. Our carriage charge varies according to the amount ordered. Postage & packaging charges are not refundable. UK delivery will take between 4 to 21 days - subject to availability of stock. When payment is received by cheque - please allow at least 14 days for delivery.

EXCHANGE or RETURNS [UK only]

We will exchange any goods as long as they are returned within 14 day period and undamaged. Charge for exchange and returns are as follows: £1.50 and £2.50 for items worth £35 and over. Postage MUST be sent with the goods to be exchanged or it can be charged on your Debit/Credit card (UK only). SIMPLY RETURN GOODS MAKING SURE YOU OBTAIN A CERTIFICATE OF POSTING FROM YOUR POST OFFICE [Freepost address will be sent with your order so you do not have to pay return postage]. Please use our FREEPOST address to return goods.

NON-REFUNDABLE RETURNS

" Items returned after one month of purchase WILL NOT be refunded or exchanged

" Items that have been immersed in water and or worn WILL NOT be refunded or exchanged.

" Items whereby the labels have been taken off and packaging damaged or destroyed WILL NOT be refunded or exchanged as this renders items non-resalable.

OVERSEAS

We have stated the charges for overseas orders according to Zones. If you are unsure of what your P&P charge is, please contact us (via email, fax or phone). Please note we are unable to phone you but we will email, fax or write to you if we have any queries. Therefore, please let us know your contact fax number, email address and your full postal address when placing an order.

HOLIDAYS

We are closed Bank Holidays and Bank Holiday Weekends. You will be able to leave Messages on our answer machine.

DISABLED

If the person for whom the goods are bought for is registered disable - then a ZERO VAT DECLARATTION

FORM needs to be filled in and returned to claim back any VAT you have been charged for the goods only.

[this does not include P&P]

THANK YOU FOR YOUR ORDER. WE HOPE YOU WILL SHOP WITH US AGAIN.